Knowledge base

Getting started (5)

Find general information about creating and setting up your ShipSavvy account to start saving with our low-cost shipping services.

About Our Services (4)

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Create and Set Up your account (3)

Account Requirements (2)

Pick-Ups & Storage (5)

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FAQ's (1)

Do I need to register my business before using ShipSavvy services?

Account and Business settings (4)

Find helpful information about how to setup your business account and settings.

Account Settings (4)

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Address Book (2)

Business Settings (5)

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About my account (1)

Where can I find my account number?

Shipping services (5)

Find information about shipping within Canada and to the U.S.

Create a New Shipment (4)

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Shipment Details (3)

Shipping Enquiries (1)

Can I purchase a postage from ShipSavvy to save on postage fees and then drop off my packages to the carrier closest location?

FBA Shipments (2)

Bulk Shipping (4)

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Import Services (3)

Find information about importing products from the U.S. to Canada.

Import Enquiries (7)

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Create a New Import (2)

CARM Portal (2)

Returns (2)

Learn how to manage and start returns completely from cero or from your completed shipments

Create a new return (3)

Returns Inquiries (1)

Can I Return a package from US to CA with my own US postage?

Prohibited items and Customs Compliance (2)

Find out information on products that are restricted from crossing the border.

Prohibited Items (1)

What are the prohibited items?

Customs Compliance (1)

How are duties calculated?

Payment & Refunds (3)

Find information about transactions, receipts, refunds and credits.

Payments (2)

Wallet (2)

Refunds (3)

How to? Tutorials (1)

Find helpful video tutorials about ShipSavvy portal

How To Tutorials (9)

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