Create a new return from US to CA if you haven't initially shipped your package with ShipSavvy

Creating a new return in our platform is simple, easy and fast, here is how you can create a new return from US to CA if you haven't initially shipped with us. We offer discounts for all returns even if you haven't shipped your package with us.

In order to use our Return Services from US to CA, you would need to activate your Import Services on the Portal and provide your Business and Importer Number. If you don't have an Importer Number, you could apply to get one with the help of ShipSavvy, just apply for yours on the portal.

If you would like to know how to apply for an Importer Number, please refer to this article: Register to get an Importer Number with ShipSavvy

1. Log In to your portal and click on New Import

2. Complete the General Import Information:

    Select Yes on the "Is this a Return?' question

    Select if your products will arrive on a package or skid

    Select if you would like ot pickup your package or would like to opt for a delivery to your address

3. If you would like us to provide you a sender shipping label (label for your US address to our US warehouse address), select No on the FIRST MILE SHIPPING LABEL section and provide you SHIP FROM address.

Otherwise, click on Yes and provide your Carrier Name. Click on the checkbox to confirm that you have provided the correct address.

5. Select your Units of measure. Provide your package size: length, width, heigh and weight. Add up to 20 packages.

If you selected that ypu wanted to provide your own first-mile shipping label, please provide your tracking number for each package.

6. Complete your Prodcut Declaration detail: product category, contry of manufacture, product quantity and product value.

7. Confirm and finalize product by clicking on the checkbox. Click on Review Pricing or Save & Pay with other Imports

8. Select the shipping service that best acommodates to your needs and click on Review Pricing

9. Select or provide the Credit Card that you would like to pay with. Click on the ehckbox to agree to the ShipSavvy Terms & Conditions and then click on Complete Payment

10. Download your receipt and wait for your delivery or pickup notfication