The ShipSavvy Shopify Integration

Created by Mark Morales, Modified on Mon, 25 May at 4:02 PM by Mark Morales

Overview

The ShipSavvy Shopify integration connects your Shopify store to ShipSavvy so you can sync orders, create shipping labels, manage tracking, and update fulfillment from one workflow. It helps reduce manual shipping tasks while supporting domestic, cross-border, international, and returns shipping needs.

How it works

Connect Shopify in ShipSavvy portal

Log in to your ShipSavvy portal.
Go to Integrations.
Find the Shopify logo.
Click Connect.
Follow the prompts to approve the required Shopify permissions.
Confirm that the correct Shopify store is Connected.

How to Sync Products in ShipSavvy

1. Sync the product

Go to Products in Shopify and click Sync.
If there is an error, open the message to see what is missing.

2. Add required product details

Make sure the product has a SKU, country of origin, and HTS code.
Save your changes.

3. Resync and confirm

Click Sync or Update again.
Check the ShipSavvy product catalog to confirm the product details are updated.

How to Sync Orders and Fulfillment

1. Create or confirm the order in Shopify

Open or create the order in Shopify.
Confirm the products, customer details, shipping address, and payment status.

2. Review the order in ShipSavvy

Log in to ShipSavvy and go to Shipping.
Find and open the synced Shopify order.
Review the shipping details, package weight, dimensions, and product information.

3. Create the shipment

Select the preferred shipping service.
Review the cost and shipment details.
Complete payment to generate the shipping label.

4. Confirm fulfillment in Shopify

Return to Shopify and refresh the order.
Confirm the order is marked as Fulfilled.
Check that the tracking number has been added.

How to Create a Return Shipment

1. Start the return in Shopify

Open the order or shipment block in Shopify.
Click Return to create a return shipment.
You’ll be redirected to the original shipment in ShipSavvy.

2. Review the return details

Confirm the return address and destination.
Review the package details and product declaration.
Make any required updates before saving.

3. Save and pay for the return shipment

Click Save to create the return shipment.
Confirm the return shipment is linked to the original shipment.
Complete payment to generate the return label.

4. Confirm the return label in Shopify

Allow the return shipment to sync back to Shopify.
Check that the return label and tracking number are created.
Confirm the return shipment is ready to use.

NOTE: The app asks for Shopify permissions

The app requires Shopify permissions so it can sync order information, update fulfillment details, access shipping information, and support the integration workflow. Shopify’s app listing notes access to customer, product, order, fulfillment, shipping, and location-related store data.

Integration Features

Shopify order sync

Automatically sync Shopify orders into ShipSavvy for shipment processing.

Label creation

Create domestic and cross-border shipping labels through the ShipSavvy workflow.

Tracking updates

Send tracking numbers and fulfillment updates back to Shopify automatically.

Returns workflows

ShipSavvy supports managed returns, helping sellers streamline post-purchase logistics.

No monthly platform fee

ShipSavvy states that there are no monthly fees and users pay per shipment.

Human support

ShipSavvy highlights live human support as one reason Shopify sellers choose the platform.

Troubleshooting

My Shopify orders are not appearing in ShipSavvy

Check the following:

Confirm that the ShipSavvy Shopify app is installed and connected to the correct Shopify store.
Make sure the order has been created in Shopify after the integration was connected.
Check whether the order is eligible for the shipment workflow you are trying to use.
If you are trying to process older orders, note that the Shopify App Store data access section references access to order history for the last 60 days. Orders outside the available sync window may require manual handling or support review.

Tracking is not updating in Shopify

Try these steps:

Confirm that the shipping label was successfully created in ShipSavvy.
Make sure the order was fulfilled through the connected ShipSavvy workflow.
Refresh the Shopify order page and check the fulfillment section.
If the tracking number is still missing, contact ShipSavvy support for help reviewing the order sync.

I cannot create a label

Check the shipment details before trying again:

Confirm the customer address is complete and valid.
Make sure package weight and dimensions are entered correctly.
Review the selected shipping service.
Check whether customs or product details are required for cross-border or international shipments.
Confirm the product is not restricted or prohibited.

Customs or duties look incorrect

For cross-border and international shipments:

Review product descriptions, declared values, country of origin, and HS / HTS codes.
Confirm whether the shipment should be sent DDP, DDU, postal, courier, or through another customs workflow.
Contact ShipSavvy support if you need help with duty estimates, documentation, or compliance review.