How to solve an Information Required Status?

Here is a step  by step on how to solve your information required status and continue to checkout your order.

1. You will receive a notification email when our Ops Team receives your package at our US Warehouse without an order pre-created. Click on LOG IN to continue.

2. Login to your portal and you will enter to your dashboard. On the Notifications section, click on Review Import.

3. On the following page, click on the Edit button

4. Complete all the the import information required: provide your pickup or delivery information and provide your package declaration details. Once you have completed all the information, you can choose from saving & paying with other imports or review pricing to checkout.

4.1 If you selected Save & Pay with other imports, select all the Pending Payment orders you would like to checkout and click on checkout.

5.  Select the Shipping Service you would like to opt for if you selected delivery for your import and click on Review Pricing.

6. On the Import Order Checkout Page, select the Card that you would like to pay with or add a new card. Click on the checkbox to agree to the terms and conditions and click on complete payment.

7. On the next page, download your receipts and go back to your imports