How-To Guide
ShipSavvy Wallet is now available in the Portal. This refreshed wallet experience gives you a clearer view of your available balance, recent activity, and shipping-related charges, so you can manage your account with more confidence and fewer manual checks. Whether you’re preparing upcoming shipments, reviewing costs, or keeping your account funded, the updated wallet helps simplify the way you manage shipping payments in one place.
Funding Your Wallet
ShipSavvy Wallet supports the following funding methods:
- Linked Bank Account (NEW)
- Credit Card
- Interac e-Transfer
- Scheduled Transfers – Schedule recurring deposits into your wallet.
- Auto Top-Up – Automatically add funds when your wallet balance falls below a specified threshold.
Linking Your Bank Account
Before you can fund your wallet using electronic fund transfer (EFT), you'll need to link your bank account.
Required Information
To add a bank account or payment method, you'll need:
- Institution Number
- Transit Number
- Account Number
- Account Holder Name
Once your bank account has been successfully linked, it will be available as a funding source for future wallet transfers.
Funding Your Wallet via Bank Transfer
After linking your bank account:
- Navigate to your Wallet.
- Select Add Funds.
- Choose your linked bank account as the funding method.
- Enter the amount you wish to transfer.
- Confirm the transfer.
Your transfer will be submitted for processing.
Processing Time
Bank transfers are typically pending for 1–3 business days before funds become available in your ShipSavvy Wallet.
Once the transfer has been received and confirmed by our payment processor, the funds are automatically added to your wallet balance.
Transaction Status
All wallet activity is available from your Wallet transaction history.
You'll be able to view:
- Pending transfers
- Completed transfers
- Other wallet funding transactions
This allows you to easily monitor the status of your deposits while they are being processed.
Frequently Asked Questions
Why is my bank transfer still pending?
Bank transfers typically require 1–3 business days to clear. During this time, your transaction will appear as Pending in your wallet history.
When will my funds be available?
Your wallet will be funded automatically once the bank transfer has been confirmed. No additional action is required.
Can I still use my previous funding methods?
Yes. ShipSavvy Wallet continues to support both Credit Card and Interac e-Transfer funding alongside the new bank transfer option.
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